domingo, 5 de marzo de 2017

Customer service. Houston (Texas)

We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any ... thumbnail 1 summary


We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

The target is to ensure excellent service standards and maintain high customer satisfaction.

Responsibilities

Effectively manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Requirements

Proven customer support experience
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritise, and manage time effectively
High school degree

We also offer veteran opportunity

Empresa: F & P America Manufacturing, Inc.
Localidad: Houston (Texas)
Sector: Administración
Profesiones relacionadas: Customer Satisfaction Representative,Customer Service Part Time,Customer Service and Sales Representative,Customer Service Phone Representative,Customer Service Representative Sales Support,Customer Service Sales Representative,Customer Service Sales Support,Inside Sales Customer Service Representative,Part-time Customer Service Representative,Sales Assistant Customer Service Representative
Tipo de contrato: Indefinido, Jornada Completa
Experiencia mínima: 2 años
Fecha de publicación: 07-02-2017
Salario: 35 / Hora


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