lunes, 3 de abril de 2017

4 German Customer Representative (m/f) - Barcelona

Empleados de centros de llamadas Descripción: German Customer Representative (m/f) - Barcelona We are currently looking for high/na... thumbnail 1 summary


Empleados de centros de llamadas

Descripción:
German Customer Representative (m/f) - Barcelona

We are currently looking for high/native German speakers to be part of a top-quality team. You will be giving support to a world famous technological leading company as a Customer Service Agent.

Your main tasks will be:

- Take incoming user requests (via telephone, email ...), log call details into case management systems

and provide response and resolution within SLA to customers.

- Aim for the highest Customer Satisfaction Surveys scores, actively updating customers with status and

resolution progress reports. Their happiness is our happiness.

- Delivery of high caliber Customer Service on post-sales requests (delivery, warranties, refunds, ...)

- Inbound sales support and selling of products to increase revenue while ensuring the highest level of

customer satisfaction.


- Achieve sales goals set up on a quarterly basis while providing an excellent customer experience.

- Logging and following up on orders or requests.

- Capturing all required data elements in CRM as required by clients, policies and products.


We offer:

- Part-time (30 hours/week) contract with possibility to work full-time

- Indefinite Contract

- Schedule: From Monday to Friday (1 or 2 Saturdays per month)

- Salary for 39hours/week: 15938.37Euros + to 2.400Euros gross/year in bonus

- Opportunity to join an international team

- Relocation package provided


Place of work: Barcelona/Spain



***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.***

____________________________________________________________________________


Application-process:

Please sent your application via e-Mail to: ZAV.Outgoing-212@arbeitsagentur.de

Point of contact: Nicole Plener

- Geforderte Anlagen: Anschreiben und Lebenslauf in englischer Sprache

Lenguas exigidas:
inglés (sobresaliente)

Nivel educativo requerido:
Sin especificar

Tipo de contrato:
Jornada completa

Fecha de inicio:
31/03/2017

Empresa:
Sellbytel Group Barcelona
Villemombler Str. 76, D-53123 Bonn, Deutschland
Correo electrónico: ZAV.Outgoing-212@arbeitsagentur.de
Persona de contacto: Nicole Plener

Cómo solicitar el puesto:

Please click this link for more information about application method:

http://jobboerse.arbeitsagentur.de/...

Identificador de la vacante:
10000-1152262517-S

Origen:
BA, Servicios Públicos de Empleo, Alemania